Delivery and Order processing times

Your pack shipment

Items in stock are generally dispatched within 1 working day after receipt of clear payment and are shipped via track and trace courier. For items not immediately available or available upon request, the timeframe is indicated in the product description.

Shipping fees include handling and packing fees, postage costs and insurance against transport damages. Postage costs vary according to total weight of the shipment and the destination. Shipments to small islands or remote locations are usually more expensive and the transit time is longer. 

Shipping fees are automatically calculated at the checkout prior to proceeding to the payment. If you think that the shipping fees are incorrect, please contact us at [email protected]

In case of multiple purchase, we advise you to group your items in one order.

Boxes are amply sized and your items are well-protected thanks to further packaging reinforcement that we apply especially to fragile items.

Couriers

Fab Appliances work with GLS Express Courier and DHL for the delivery of the products purchased. All the shipments depart at our warehouse in Santa Maria Capua Vetere, Italy.

The tracking code is supplied the day of the pick up. To track your shipment with the GLS online tracking system, please click here. For DHL please click here

At the time of delivery, please make sure that:

- the package is intact

- the number of packages match the one in the delivery slip

In case the package has exterior damages or the number of packages is different than the one reported on the delivery slip, you must immediately advise the courier driver. You can sign the delivery slip accompanying by wording such as "Subject to control for damaged packaging" or "Subject to control for non delivery of a (or more) package(s).

Product integrity must be checked as soon as possible after the delivery and in case of damage, this has to be reported within five (5) working days from the delivery. After this term, the courier is no longer liable for transport damages and we cannot take any complaint into consideration.

For further information, please see our Sales Terms and Condition, Section 6.

    

Returns

If you change your mind and you want to return the product purchased, you can send the product back to us within fourteen (14) working days from the date of delivery.

To see how to exercise the right of withdrawal, please refer to our Sales Terms and Conditions, Section 7.